Directed the full project management office, setting standards, processes, and governance policies adopted across all departments. Championed a culture of accountability, data-driven decision-making, and continuous delivery improvement organisation-wide.
Partnered with the CEO and board to align the project portfolio with three-year strategic objectives, managing a consolidated delivery roadmap across technology, operations, and growth initiatives.
- Built and scaled the PMO from 3 to 18 specialists
- Established company-wide project governance standards
- Aligned $10M+ annual project portfolio to board strategy
- Achieved 96% on-time delivery rate across all departments