Last updated: May 2026. This policy explains how we collect, use, and protect your personal information when you use our services.
We collect personal information that you voluntarily provide when making a reservation, contacting our support team, or using our website. This includes your full name, email address, phone number, driver’s license number, payment details, and pickup/drop-off location preferences. We also collect non-personal data such as browser type, IP address, and browsing behaviour to improve our services.
Your personal information is used to process and manage your rental bookings, communicate booking confirmations and updates, provide customer support, process payments and refunds, and improve our website and service offerings. With your consent, we may also use your contact details to send you promotional offers, newsletters, and service updates. You may opt out of marketing communications at any time.
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, such as payment processors, IT service providers, and insurance partners, all of whom are bound by confidentiality agreements. We may also disclose information when required by law, court order, or to protect the rights and safety of our company or customers.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled. We use both session cookies and persistent cookies.
We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Payment information is processed through PCI-DSS compliant payment gateways. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer required, it will be securely deleted or anonymised. You may request deletion of your account and associated data at any time by contacting our support team.
You have the right to access, correct, or delete the personal information we hold about you. You may also object to or restrict certain processing of your data, and request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days in accordance with applicable data protection laws.
Our website may contain links to third-party websites. These sites have their own privacy policies and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit through links on our website. Accessing third-party sites is at your own risk.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently received personal information from a person under 18, we will delete such information from our records immediately. Parents or guardians who believe their child has provided us with personal data should contact us promptly.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection team at [email protected] or write to us at our registered business address. We take all privacy concerns seriously and will respond promptly.